14.03.07 Employing good receptionists in law firms - why should we? One of the easiest ways to spot a firm who are good to work for and who have a good working environment is to phone the receptionist and ask to speak to someone. Some receptionists consider this a real nuisance, and I have even heard sighs and tuts as if you shouldn't really be calling to speak to anyone at that particular time. I have also phoned one very well known practice, and been told before even identifying myself as an 'orrible recruitment consultant (rather than a solicitor or client) to call back in 10 minutes as they were busy followed by a click as they hung up on me! It doesnt take much to teach good telephony skills, but not only must you do this, but also be aware of the need to ensure that the receptionist is happy. If you have an unhappy receptionist - perhaps you are paying them £11,000 per year and this is causing them immense personal difficulties on the financial side, or perhaps you are ho...
Award winning blog with 100s of articles on the legal profession, legal recruitment and legal job markets by Jonathan Fagan, MD of Ten-Percent Legal Recruitment, recruitment consultants based in the UK providing a full range of services for solicitors.