Award winning blog with 100s of articles on the legal profession, legal recruitment and legal job markets by Jonathan Fagan, MD of Ten-Percent Legal Recruitment, recruitment consultants based in the UK providing a full range of services for solicitors.
We received a press release not that long ago from a well known telephone answering service - AlldayPa ( www.alldaypa.com - this is not a sponsored link - we don't get paid if you click it - but we are and have been clients for over 10 years now). They have released figures to say that 'The legal sector has seen a 60% increase in out of hours calls' - which has consequences for many law firms across the country. More and more clients are expecting calls to be answered 24 hours a day, 7 days a week, and it seems logical to suppose that this is a direct result of increased online and offline advertising. TV and Radio adverts are becoming commonplace, and it is natural for a client to call straight away, rather than wait for office hours.' They have not published any figures demonstrating the 60% increase in the past few years (which is as vague as it gets), but the crux of their research is promoting the fact that it may be worth firms considering out of hours call