They have not published any figures demonstrating the 60% increase in the past few years (which is as vague as it gets), but the crux of their research is promoting the fact that it may be worth firms considering out of hours call handling services in order to deal with the increased traffic. Not sure the evidence is capable of backing this up, but there we go!
You need to think carefully as to why you would need the service. If you are taking a lot of queries in the evenings should you start an on call rota amongst your solicitors? Its a bit pointless having PAs answering calls and taking messages if people are calling you specifically for quotes there and then, or have an urgent legal query.
Jonathan Fagan is Managing Director of Ten-Percent Legal Recruitment and a non-practising Solicitor. Ten-Percent Legal Recruitment provides online Legal Recruitment for Solicitors, Legal Executives, Fee Earners, Support Staff, Managers and Paralegals. Visit our Website to search our Vacancy Database. Our Legal Careers Shop has eBooks on CV Writing for Lawyers, Legal Job Interview Guide, Interview Answers for Lawyers, NQ Career Guide, Guide to Finding Work Experience or a Training Contract and the Entrants Guide to the Legal Profession.