Dear Mr Fagan
Thank you for your email of 09 February 2011. I apologise if our previous communication did not assure you that correct action would be taken. The matter has been referred to our Fraud Intelligence Unit who will investigate the information that you have provided and will contact you directly with their response. Thank you for contacting The Solicitors Regulation Authority.
Contact Centre Officer
Solicitors Regulation Authority
Tel: 0870 606 2555
Fax: 0207 320 5964
From: Jonathan Fagan [email@example.com]
Sent: 09 February 2011 14:10
Subject: RE: Tracing a firm
You obviously didn't read my email - I am reporting a company who are masquerading as solicitors and advertising on the internet as such..
I suspect this is something you are supposed to investigate?